Shipping Policy

Floral Boutique shall endeavour to deliver the products to the recipient as per the delivery option selected by the user while placing the order. The delivery time is subject to location you provided for delivery. 

Delivery on time is subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your e-mails and SMS regularly for updates.

Flowers may be delivered in fully bloomed, semi-bloomed or bud stage. The delivery cannot be redirected to any other address.

Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may be affected by and may take longer due to Force Majeure Events.

In such cases, we will proactively reach out to you. You must check your e-mails and SMS regularly for updates.

For perishable items like cakes and flowers, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered cancelled. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below-

Call the recipient and the sender to ensure time delivery. Leave a message on the recipient’s & sender's WhatsApp asking them to contact our rider or customer support team to complete the delivery on time. Leave the bouquet/arrangement in a covered, secure area or Leave the bouquet/arrangement with a neighbour or the security guard.

In the event of a failed delivery due to any of the following reasons:

• The recipient being unavailable at the delivery address,
• The address provided not matching the location on Google Maps,
• Denial of entry by security personnel, or
• The recipient and sender being unreachable via phone or WhatsApp,

the delivery will be returned to the origin. A note will be left for both the recipient and the sender, advising them to contact our customer support team at +91 88841 60602 via call or WhatsApp to reschedule the delivery.

In such cases, the sender shall be liable to bear the full delivery charges for the rescheduled service.

All courier shipped orders will be shipped within 24 hours of confirmation. All courier-shipped orders will be delivered within the stipulated time frame.

Only orders placed before 9:00 PM are eligible for midnight deliveries and are Subject to the other terms of the shipping disclaimer, delivery will be made between 11:00 PM to 11:59 PM on the chosen delivery date.

Note: Please choose the date of delivery a day prior to the date of occasion

For products that are shipped using the services of our courier partners, the date of delivery is an estimate. Estimated delivery date depends on the availability of the product and the destination to which you want the product to be shipped.

We recommend that you provide an address at which someone will be present to receive the package. The delivery cannot be redirected to any other address.

All courier orders are carefully packed and shipped from our warehouse. Soon after the order has been dispatched, you will receive a tracking number that will help you trace your order. Courier partners sometimes have some delays due to holidays and strikes.

In case if the recipient is unavailable, we will attempt delivery twice and in case delivery location is incorrect or the recipient refuses to take the delivery, the delivery shall be deemed to have been made.

The courier company will attempt to deliver the package twice before the parcel returns back to the point of origin. In the event the delivery is not executed during the attempts, you shall still be charged for the order.

We will consider the order executed in the below cases:

Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.